Please Note: Cayuga Works Career Center and Cortland Works Career Center are co-located with the Department of Labor
There are no Department of Labor staff in office at this time.
Cayuga Works Career Center and Cortland Works Career Center staff are unable to assist with unemployment-related issues.
Filing a Claim
As phones are very busy, the easiest way to file is to do everything online. If you don't have a computer, you can make an appointment to use one at your Career Center. Please note that Career Center employees are not allowed to assist with unemployment claims so be prepared and able to complete the form. Also note: there are no Department of Labor people in office at this time to assist you as well.
Requirements for Filing a Claim
When you are ready to file your claim, make sure you have the following available:
Your Social Security number
Your driver license or Motor Vehicle ID card number (if you have either one)
Your complete mailing address and zip code
A phone number where we can reach you from 8 am - 5 pm, Monday –Friday
Your Alien Registration card number (if you are not a U.S. Citizen and have a card)
Names and addresses of all your employers for the last 18 months, including those in other states
Employer Registration number or Federal Employer Identification Number (FEIN) of your most recent employer (FEIN is on your W-2 forms)
Your copies of forms SF8 and SF50, if you were a federal employee
Your most recent separation form (DD 214), for military service
You can file a claim without all of these documents. However, missing information can delay your first payment.
If you cannot print web pages, have a pen and paper to copy information.
If you choose direct deposit of your weekly benefits, you will need your bank routing and checking account numbers. You cannot choose direct deposit if you file your claim by telephone.
Yes, there are high call volumes on these phone lines, and it will take time and multiple attempts to get through. These are the only phone numbers for these particular divisions. Department of Labor people at county level are very limited as to what they can see or do.
Also note that Cayuga Works Career Center and Cortland Works Career Center staff are unable to assist with unemployment issues. We have no access or clearance for the Department of Labor system.
For issues with your login ID, call 1-800-833-3000
This section is not meant to be all-inclusive of every possible question about unemployment. If you don't see your question here, try going to the Department of Labor FAQs. There is a section for Claimants and for Employers.
How do I get my 1099 form for taxes?
If you filed by phone, you must call 1-888-209-8124 and follow the prompts to have it mailed to you.
If you filed online, it is in your account.
I'm on unemployment and want to go back to school. Do I tell unemployment?
Absolutely! You need to apply to the 599 Program. The 599 Training Program is a provision in the Unemployment Insurance (UI) Law that makes it possible for UI recipients to receive benefits while they attend a training course or program that has been approved by the Department of Labor. Under this provision, UI recipients are excused from the requirement to look for work, and they may be eligible for additional weeks of benefits when funding is available. This program does not provide for payment of tuition or other school-related expenses.
I've called the 1-888-209-8124 number, and I can't get through. Is there another number to call?
Unfortunately, no. There is no secret, back door number to the Department of Labor Claim Line. We know it takes a lot of patience trying the number over and over, but believe us, people are getting through.
I received a letter in regards to my unemployment, but I didn't file for unemployment. What do I do?
I'm trying to get into my online account but I'm having login issues. Can you help?
For login issues, call 1-800-833-3000. They can only be handled at state level.
I haven't received my unemployment debit card. Who can I contact?